Case Management Check-in Guide

This document is a “cheat sheet” for case managers working for housing programs or other community-based providers to help guide check-ins with their youth who are enrolled in college, week by week. The guide outlines pertinent topics to raise at specific times throughout the semester, moving case managers from asking “how’s school going?” to asking targeted questions at just the right time, building trust, and providing timely reminders, support and referrals to resources. It also includes a generic academic calendar to provide a general time frame for important dates throughout the year.